Privacy Policy

At Meraki Jewels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our jewelry, or interact with us in any way.

Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: Name, email address, billing and shipping address, phone number.
  • Payment Information: Payment card details and transaction data (processed securely through third-party providers).
  • Order Information: Products purchased, purchase history, and preferences.
  • Account Information: If you create an account, we collect your login credentials and related profile details.
  • Usage Data: Information about how you interact with our website (IP address, browser type, device details, pages visited, cookies).
  • Third-Party Data: We may receive information from payment processors, analytics providers, and shipping partners.

How We Use Your Information

We use your information for purposes such as:

  • Processing and fulfilling your orders.
  • Communicating with you regarding your purchases, inquiries, or customer support requests.
  • Sending marketing communications, promotions, and updates (with your consent).
  • Improving our website, services, and customer experience.
  • Preventing fraud, securing transactions, and complying with legal obligations.

In addition to the collection and use of data, we want to clarify our product authenticity and hallmarking standards.

Authenticity

All Meraki Jewels products made of sterling silver carry the “925” stamp, certifying the authenticity of pure 925 Sterling Silver.

BIS Hallmark Policy

  • Personalized/customized products do not fall under BIS Hallmark unless specifically requested by the customer within 1 day of placing an order.
  • In such cases, the delivery timeline will be extended by at least one week, as the customized product must be specially sent for hallmarking.

Sharing of Information

We do not sell your personal data. However, we may share your information with trusted third parties to deliver our services:

  • Service Providers: Payment gateways, shipping carriers, and IT support.
  • Business Partners: Marketing platforms, analytics providers, and advertising partners.
  • Legal Compliance: When required by law, regulation, or to protect our legal rights.

Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Enhance site functionality and performance.
  • Remember your preferences and shopping cart.
  • Provide personalized product recommendations and marketing.
  • Collect analytics on site usage.

You can manage or disable cookies through your browser settings, but some features may not function properly without them.

Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR or CCPA, including the right to:

  • Access and receive a copy of your personal data.
  • Request corrections or updates.
  • Request deletion of your personal data.
  • Opt out of marketing communications at any time.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at: Jewelzmeraki@gmail.com

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Security

We implement appropriate technical and organizational measures to safeguard your data. While we strive to protect your information, no method of transmission or storage is 100% secure.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

International Users

If you access our website from outside India, please note that your data will be processed in India, where our servers and service providers are located.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Meraki Jewels
Email: Jewelzmeraki@gmail.com
Phone: +91-9759098383
Address: CHAMAN VIHAR PH-2, ITBP ROAD DEHRADUN – 248001 (UTTARAKHAND)